Navigating Teen Help Among Negative Online Reviews
Are you searching for the right teen help program for your troubled teen but frightened by online reviews?
It’s probably the hardest decision you will make, choosing the right therapeutic boarding school or residential treatment center for your troubled teen. Not only is it a major financial decision, it’s a huge emotional one for your teenager and your family. How do you know what is best for your child’s needs?
The teen help industry has changed over the years, but what hasn’t changed is parents needing help for their struggling teens and young adults. With the rise in social media and internet addiction, we have seen more and more youth becoming withdrawn, failing in school and some turning to self-harm or using drugs. Overall mental health has been on the decline for young people and parents are at their wit’s end.
Exhausting Local Resources for Teen Help
Before you decide on residential treatment, parents should exhaust all avenues of local resources. Here are some options to consider:
- Local therapy. Sometimes you need to switch therapists (counselors) a few times to find one your teen can relate to. However you may get to a point where you realize your child is not going to be receptive (or is being manipulative) and it’s not working. In some cases the teen is refusing to attend.
- Out-patient therapy. This can be beneficial to some teens since it offers more clinical hours weekly. It also give them group therapy which can be helpful. The one negative is they are still in their home environment and surrounded by their friends (if they are negative influences) as well as with their devices.
- Short-term hospital stay. In some situations a short-term adolescent psychiatric hospital can give you an evaluation that helps you with a diagnosis for your teen’s behavior and medication to address it. However it’s the long-term that can be the struggle. Will they continue the medication at home, and will they continue with therapy?
- Teen coach/mentor. Coaching and mentoring is relatively a new trend being used by families to encourage your teen to make better choices. This would be a person that can help your teen navigate peer pressure, social media, friendships and other issues that sometimes they have a hard time expressing with a traditional therapist. You should never eliminate parent involvement in your child’s life.
- Live with a relative. As a last resort, some parents allow their struggling teen to move-in with a relative to see if this changes behavior.
When local resources fail, it may be time to consider residential treatment also known as teen help programs.
It’s time for you to read, Why Residential Treatment Works When Home Therapy Fails.
Reading Teen Help Program Negative Reviews
Parents are scared, apprehensive and concerned — this is part of doing your diligence in researching.
“How do you suggest we navigate negative reviews and posts on social media?” – Anonymous parent
Your teen needs help, you’ve exhausted your local resources and now you’re trying to find the right (best) residential placement for your son or daughter. Every time you think you found the perfect program you also find negative reviews.
We’re not hear to dismiss negative reviews as much as we’re here to help parents sift through the internet to determine cyber-fact from cyber-fiction. The teen help industry is a big business, there’s no doubt, they want your business — so you need to be a smart consumer. It’s time to learn to analyze program reviews to sort through what can be consider as distorted truths and possibly outright lies to discourage parents from getting their child help.
It’s time to read, Helpful Tips for Researching Schools and Programs.
Online reviews are tricky, they are people’s opinions and experiences. As many of you realize, especially if you are business owners or professionals, it can take you 20 years to establish your good reputation and within 20 minutes it can be destroyed with one or two disgruntled client/customer reviews. Maybe they were legitimate complaints, maybe they were misunderstandings — either way you could potentially lose financially for a long time or a lifetime.
The teen help industry is not any different but we do take it more seriously since it’s about the treatment of our children. With this it’s also more reason to understand that people will be more extreme and emotional when writing a review (likely a complaint) about a program.
If a parent had a bad experience, it could be a divorce situation that one parent was the custodial parent and moved forward with the placement as the other one didn’t have a say in the school. You will find that one disgruntled parent starts complaining about things in the program they don’t have any knowledge of since the ex keeps them out of the loop. Sadly, it more has to do with poor family relations rather than program issues.
Another point of contention with parent complaints stem from financial reasons. If a parent believes they are owed money or haven’t been refunded properly, they will find things to complain about in hopes to be compensated. In some cases a parent will remove their teen early (before graduation) or their teen is dismissed and they expect a full refund. The contract they signed determines their reimbursement. When it comes to money, we know it can be extremely sensitive – so it’s best to dig a bit deeper to find out exactly what the issues were.
When teens are on forums venting about their negative program experiences, it can be upsetting for potential families to read. I encourage you to consider following:
- Do they have a relationship with their parent/family now?
- How does their parent feel?
- Why where they enrolled into a program?
- When were they placed into a program?
- What program? Is it closed now?
This is not to dismiss anyone’s experiences, as much as it is to help parents sort through online reviews. There are usually extenuating circumstances behind each post. Sometimes it’s not possible to acquire this information, so ASK the program owner or director directly about this student’s statement. If you’re not satisfied with the answer, move on to another program choice for your son/daughter.
If the teen is alleging abuse or neglect, do a public records search to determine if there’s a lawsuit against the program. Not all allegations end up in court so contact the local Department of Children and Family Services (DCFS) and ask if they have any reports against the school. They may not be able to give you names, but they will know if there are reports filed against the program.
There are many programs and schools for troubled teens in our country, they are not going to please every one of their families. That doesn’t mean they’re allowed to harm children or defraud parents.
Since we mainly see the negative online reviews, we always encourage parents to ask for parent references to hear more about how a program did help their teenager. You may think the school is only giving good references (which is true) but there are ways to ask questions to get some negative input — such as, “It seems your son had a very good experience at ….., if you could change one thing about it, what would it be?” Or, “Although your daughter seems to have done well, where do you think the school could improve?” Or, “Was there anything that ever concerned you when your teen was at the school.”
Tip: Always remember, you can ask the owner of the program about any of the online reviews. If they don’t want to answer it — that is your answer.
Troubled Teen Help Websites
“The program I want to place my son is listed on a beware site.” – Anonymous parent
This gives parents pause and most of all, can prevent them from getting their teenager the help they need. Although these websites may believe they are doing a service to families that need help with their troubled teens, the truth is the fearmongering causes them to hesitate. Most parents, after reaching their wit’s end, realize these sites may mean well, but they can’t help their son/daughter. At this point they now are experiencing more troubles with their teen whether it’s with the law or emotional wellness. They need outside help.
These sites that are mostly created by people or advocates that were once harmed in programs or know someone that were neglected in a program and although they have good intentions, when it comes to living with a troubled teenager that is in serious need of help — they’re at a loss.
One of their advocates will consistently remind parents to continue to seek local therapy. How many of you can raise your hand to say that worked? How many of you can say your teen will even attend therapy? The list of local options above are there since many of you reading this have likely tried the majority of them before making this huge decision of residential placement. The last thing you want is now someone trying to tell you to try therapy — AGAIN. We have!
There are many quality programs in this country. The key is research. Parents can do this – we have a list of tips of how to research and questions to ask schools and programs so you will be on a better path.
You will find sites that say you need to hire an $6000-$8000 educational consultant to find quality teen help. No, you don’t.
You will find sites that say you need a program that is NATSAP affiliated. No, you don’t. NATSAP is a man-made organization that is membership based. It’s up to the program to decide if they want to pay their fees. It’s part of the political circle that gives the teen help industry a questionable name.
Be an educated parent. Knowledge is power. This is your troubled teen that is crying out for help with their negative behavior. We all have good teens that might be making bad choices, it’s up to us to now make the right decision. Maybe it is only local therapy, maybe it’s a teen coach — or maybe it’s residential treatment. Whatever it is — as a parent you are your child’s advocate. Contact us for more information on teen help options.